It was reported that about 2 weeks ago, the patient's right side implantable neurostimulator (ins) was bothering them, noting that the patient's neck was hurting.Yesterday, the patient "felt like it was burning inside where the battery is." they turned the patient's ins off and the patient no longer felt the burning sensation.They confirmed that the patient has not had any falls or trauma.They confirmed there is no issue with the ins on the patient's left side and it is currently turned on.They reported this issue to the patient's healthcare provider (hcp) and the hcp scheduled to have the ins replaced yesterday.Although the ins was scheduled to be replaced, the patient mentioned that the ins was never checked.The patient went to have the ins replaced, but they were told that the hcp was unable to replace the ins at this time due to covid-19 pandemic, so the appointment was rescheduled for (b)(6).They inquired about what the patient's options are in the meantime.They will contact a manufacturer representative (rep) to inquire if they can assist.The role of a rep was reviewed.
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