While field service engineer was examining the laptop, all diagnostics passed.However, it was noticed that the laptop had several applications running, which may have caused the laptop to run slowly.While the field service engineer was reviewing the computer logs, it was observed that there was a disconnect when the scout scan was running.The ceretom application seem to function after the technician reviewed the issue.Even though the patient underwent two scout scans, the dose amount received is well below the dose threshold and is not considered harmful to the patient.
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