| Model Number |
8500-0082-01 |
| Medical Device Problem Code |
Mechanical Jam (2983)
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| Health Effect - Clinical Codes |
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/30/2020
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Return of the suspect transducer is anticipated.Evaluation of the transducer will be included in a follow up report upon its return and investigation completion.
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Event or Problem Description
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A customer reported an x7-2t model transducer had an articulation issue during use.There was no injury associated with this event.
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Additional Manufacturer Narrative
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A philips service engineer replaced the involved transducer on the ultrasound system.Evaluation of the suspect transducer was performed upon its return from the customer.Functional testing of the transducer confirmed the articulation issue as described by the customer.An internal inspection found a twisted, kinked, and torn cable to be the root cause of the lack of articulation.Visual inspection of the returned transducer found chips on the connector, a worn i-tube, bite marks on the i-tube, chips in the beading, and blisters on the window.The extensive physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.
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Event or Problem Description
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A customer reported an x7-2t model transducer had an articulation issue during use.There was no injury associated with this event.
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Search Alerts/Recalls
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