Other text: one portex tube was returned for analysis.Under visual inspection, it was noted that the white connector is separated from tracheostomy tube as described by customer.There was not any other defect found on returned sample.Connectors are manually bonded with tracheostomy tube as per the manufacturing procedure by the help of the solvent.Within this manufacturing process there are also implemented several quality checks which contains visual and functional inspection.The returned sample was inspected under magnification and presence of solvent was confirmed.There are solvent spots on the connector which indicates that solvent process happened.Complaint history was checked and no trend of confirmed customer complaints was identified.Therefore this issue is considered to be isolated incident with unknown root cause.
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