Manufacturer investigation conclusion: the reported event, of the mobile power unit (mpu) alarming, was inconclusive (not determined) as no product was evaluated.Multiple requests for additional event information and the return of the unit for evaluation were sent to the customer; no additional event information was received.The mpu was not returned for evaluation.The mpu assembly was made in jul 2020.The unit was packaged and placed into stock on aug 12, 2020.The unit was sent to the customer on sep 8, 2020.The unit had no previous services.Set up and use of the mobile power unit (mpu) with the heartmate 3 left ventricular assist system (lvas) are documented in the heartmate 3 lvas patient handbook and the heartmate 3 lvas instructions for use (ifu).Alarms and the proper actions to be taken if alarms cannot be resolved are documented in the heartmate 3 lvas patient handbook (p.207 - ¿alarms and troubleshooting¿; p.219 ¿no external power alarm¿; p.233 ¿mpu alarms¿) and the heartmate 3 lvas ifu (p.7-1 ¿alarms and troubleshooting¿; p.7-13 ¿no external power alarm¿; p.7-33 ¿mpu alarms¿).Specific warnings and cautions regarding the mpu's set up, the electrical outlet used (including location and accessibility) and electrostatic electricity damage to the mpu are given in both the heartmate 3 lvas patient handbook (p.79 - 81) and the heartmate 3 lvas ifu (p.3-36 to 3-38).The heartmate 3 lvas patient handbook states that the patient should contact their hospital should they believe their equipment has issues - "if for any reason, any portion of your equipment is not functioning as usual, is broken, or you are uncomfortable with the operation of the equipment." no further information was provided.The manufacturer is closing the file on this event.
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