H10: the customer stated the device would be evaluated by their internal team.They called to report the issue per their procedure to have a case number for their records.The customer did not request and onsite visit from a field service engineer, no device was returned return for evaluation, and no additional information or clinical audit logs were provided.Therefore, the complaint allegation cannot be confirmed.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.H3 other text : the customer stated the device would be evaluated by their internal team.
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