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Review of the complaint pictures showed that the wing on the inflation plug was torn, which created an opening in the plug where air could escape.Devices are 100% leak tested by manufacturing and a 20-piece sample are leaked tested by quality immediately prior to packaging.If the tear was present, the device would not have passed the leak test.A two-year review of complaints for fome cuff products identified only one other complaint for a tear in the red wing plug, which was received in august of 2018.No corrective actions are planned at this time.Smiths medical regularly analyzes complaint data and trends and will take further actions accordingly.The fault of the complaint could not be traced to manufacturing.Initial reporter occupation: sachbearbeiterin interne logistik.
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