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Model Number 9733858 |
Device Problems
Display or Visual Feedback Problem (1184); Application Program Freezes, Becomes Nonfunctional (4031)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/21/2020 |
Event Type
malfunction
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Manufacturer Narrative
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No parts have been returned for been returned for analysis.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding an imaging device being used outside of a procedure.It was reported that the surgeon touch screen was making the computer freeze.
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Event Description
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Medtronic received information regarding a navigation system.It was reported outside of a procedure that the touchscreen monitor was not working.It receives a video signal and display, but touch functionality was not working.Also, when the monitor was connected to the system, the mouse stops working correctly and moves by itself.Troubleshooting was performed and they tried to connect the damaged monitor with a working cable, and the monitor still doesn't work.The probable cause of the reported issue was a damaged monitor the cable was okay.The next step was for the monitor to be changes.No patient was present at the time of the event.
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Manufacturer Narrative
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H3) the manufacturer representative went to the site to test the navigation system.The surgeon monitor was not working.No further information was provided.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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H2) additional information was received and added to the event description.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Additional information was received stating that this system had the drawer broken and completely dismantled when the manufacturer r epresentative visited the site.This was result of the system being misused.
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Search Alerts/Recalls
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