Per the tandem user guide: always make sure that the correct time and date are set on your insulin pump.Not having the correct time and date setting may affect safe insulin delivery.When editing time, always check that the am/pm setting is accurate, if using the 12 hour clock.No product was returned for evaluation.Should new relevant information become available, a supplemental report will be submitted.
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It was reported that the customer received a continuous glucose monitor error 42.There was no reported adverse impact to the customer.The customer was instructed to reset the pump to resolve the issue.In addition, it was reported that the pump time was incorrect due to not having been adjusted for daylight saving.During troubleshooting with tandem technical support, the customer corrected the time and resumed insulin therapy.
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