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The incident sample has been requested but to date has not been received for evaluation. if the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The device history record review showed during the production process, all acceptance criteria inspections were within acceptable limits per established sampling levels.During the investigation, a review through the manufacturing process was conducted.In general, all process and controls were found properly followed, including sub-assemblies, finished product assembly and packaging.There were no abnormal conditions found that could trigger the reported condition.One decontaminated sample with reported lot number was received for the analysis.Upon sample evaluation, the reported condition is not confirmed.The hydromer was activated and the stylet could be removed from the tube.The product worked properly, and no issues were found.The most likely root cause indicates that this issue could have occurred due to inadequate use of the procedure if the instructions of use are not followed.A failure to activate the hydromer makes difficult to remove the stylet from the feeding tube.Please refer to the instruction for use (ifu) directions for the proper procedure for insertion of the feed tube and extraction of the stylet for stylet placement; ¿using a syringe, inject approximately 10 cc of water into the tube to activate the hydromer coating¿.No action plan is deemed required at this time, since the reported condition is identified as product misuse by the user.The current process is running according to product specifications, meeting all quality acceptance criteria.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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