Information received by medtronic indicated that the insulin pump was under delivering because the injection was only way for blood glucose came down.Customer had using insulin pump system within 48 hours of reported low blood glucose event.Customer was neither in emergency room, nor admitted into hospital.Drive support cap was normal.The customer used the manual injections to treat the high.The customer was using auto mode.Customer declined troubleshooting.No harm requiring medical intervention was reported.The insulin pump will be, reservoir will not be returned for analysis.
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