The customer reported falsely depressed architect tsh results on one patient.On (b)(6) 2020, the initial tsh result for sid (b)(6) was 0.0972 ulu/ml, rerun after the sample was recentrifuged was 0.8972 ulu/ml (normal range 0.35 ulu/ml to 4.94 ulu/ml).The sample was repeated on the siemens analyzer and the result was 0.90 uiu/ml.No impact to patient management was reported.
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The complaint investigation included a search for similar complaints, and the review of complaint text, trending data, labelling, field data review and device history records.Return testing was not completed as returns were not available.The ticket search by lot indicates that the reagent lot performs as expected for this product.A review of tracking and trending did not identify any trends for the complaint issue.Device history record review did not identify any issues associated with the complaint lot.Historical performance was evaluated using worldwide field data and the patient median result for lot 16301ui00 was found to be within established limits, indicating that the lot performs as expected.Based on the investigation, no systemic issue or deficiency of the architect tsh lot number 16301ui00 was identified.
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