Additional information provided in d.9., h.3., h.6., and h.10.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.It was reported by the customer that there was variation in the infusion sleeve coloration.Although no sample has yet been received, review of a customer provided image shows color variation between infusion sleeves.The color range for this sleeve is evaluated during inspection and by the supplier prior to shipment to the production facility.The variation in coloration does not affect the functionality of the sleeve.After an analysis of the image provided, the root cause of the customer¿s color variation complaint is related to an error in the supplier¿s manufacturing process.The report of the sleeve not being able to fit on the incision device cannot be determined conclusively since a sample was not returned for analysis.It should be noted that the variation in coloration does not affect the functionality of the sleeve.An action was opened to determine root cause and document supplier corrective actions.The supplier has been notified of the complaint issue.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.At a minimum, this will include completing reviews of complaint class report levels on a monthly basis by the product team.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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