|
Reporter is jnj representative.Investigation summary: investigation flow: visual.Visual inspection: the holding sleeve for stardrive screwdriver shaft t8 (p/n: 314.468, lot #: 5245529) was returned and received at us cq.Upon visual inspection, it was observed that the device was missing a spring.No other issues were identified with the returned device.Service and repair evaluation: the customer reported that the holding sleeve was missing a piece.The repair technician reported the device spring is missing, there is no component to repair the item.Missing parts is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.Document/specification review based on the date of manufacture, the current and manufactured revision of drawings were reviewed.Complaint confirmed? yes, the device received was missing a component.Hence confirming the allegation.Investigation conclusion the complaint condition was confirmed for the holding sleeve for stardrive screwdriver shaft t8 (p/n: 314.468, lot #: 5245529).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to device maintenance or incorrectly assembled during sterilization process.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device history lot: part # 314.468, synthes lot # 5245529, supplier lot # na, release to warehouse date 06/06/2006, manufactured by synthes (b)(4).Mrr # (b)(4) was generated for a missing etch.This non-conformance is not relevant to the complaint condition since etch was found at final inspection.Device history review: review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|
|
It was reported that on an unknown date, during a routine incoming inspection at a loaner set, it was observed that the holding sleeve was missing a piece.There was no known patient or hospital involvement.This complaint involves one (1) device.This report is for (1) holding sleeve for stardrive screwdriver shaft t8.This report is 1 of 1 for (b)(4).
|