H10:a philips field service engineer (fse) provided the alarm audit log to include patient management (ptmgt) log from the hospital site.Our philips product support engineer (pse) reviewed the logs provided.The pse found that the alarm audit log data was from (b)(6) 2020 and contained no data from (b)(6) 2020, which is the date of the incident referenced above.The ptmgt log contains information associated with the patient¿s admit/discharge actions and patient demographic changes; it does not contain any alarm-related information.Based on our investigation, philips has insufficient information to make a determination on how the telemetry transmitter alarmed as the alarm logs for the date and time of the incident were not available for review.This information was provided to the customer.The device remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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