This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H11 additional narrative: investigation summary = > the complaint device was received at the service center and evaluated.It was reported that the device does not work properly.There was an issue with the pump flow.Per service reports, this complaint can be confirmed.It was found during evaluation that the left and right lexan covers were broken.Further, tips and rubber feet were worn out.Also found that chamber holder and guideline were twisted.The maintenance kit and safety cover were replaced to resolve the issues.After repair, the device was found to be working according to the specifications.User mishandling or a probable fall might be the most probable root cause for the broken lexan covers and for the twisted chamber holder and guideline.Due to prolonged usage overtime tips and rubber feet might worn out.This device was produced prior to the closure of the fms facility in nice, france and therefore will not have a dhr review preformed.Please see signed legacy fms batch review.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.H11 correction narrative: d4: the udi was inadvertently missed on the initial report; and has been updated accordingly.
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