It was reported that two days after starting on pico 7 after a knee amputation, the device stopped working.The nurse tried to replace the batteries and pressing the orange button but she did not even see a light.The nurse was not sure on when the device started but surgeon instructions indicated that a dressing change need to be done on (b)(6) 2020.The nurse confirmed that the device had not gotten wet nor dropped.It is unknown how the treatment was completed, nor if there was a delay.No patient harm reported.No further information is available.
|
We have now concluded our investigation for the complaint received.A review of the batch manufacturing records could not be performed as no part or lot numbers were provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.The complaint history file contains further instances/ related events of the reported event.The device was used for treatment.The device returned labelled (b)(4) is not thought to be associated with the event description provided.Therefore a product evaluation was not carried out.Potential causes for the issue reported are:- 1.The device detected an air leak or blockage and paused therapy so the issue could be rectified 2.The dressing was saturated and needed to be changed 3.The batteries needed to be changed 4.The device detected unsafe levels of use and so entered an error state for patient safety we have not been able to confirm a relationship between the event and the device or identify a definitive root cause.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
|