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Product complaint # (b)(4).Information regarding patient weight, height, medical history, race, and ethnicity was not reported.Procode: krd/hcg.Initial reporter phone: (b)(6).The device is available to be returned for evaluation and testing.However, it has not been received to date as indicated as ¿other¿ in this section as the reason for non-evaluation.If the device returns, a device investigation will be performed.A supplemental report will be submitted if new facts arise which materially alter information submitted in a previous mdr report.This is one of two products involved with the complaint and the associated manufacturer report numbers is 3008114965-2021-00001.
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As reported by the field, during a coil embolization, it was reported that the coil of a 7x25 og tdl cmplx frame coil (640cr0725, 30396175) cannot be formed after push-out.It was reported that the coil cannot be formed after push-out.The physician changed the device to a 4x8 og cmplx xtrasoft coil (640cx0408, 30345369) and the same problem happened.The physician changed to another new one to complete the procedure.There was not patient injury report.
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Product complaint (b)(4).A supplemental report will be submitted if new facts arise which materially alter information submitted in a previous mdr report.Complaint conclusion: as reported by the field, during a coil embolization, it was reported that the coil of a 7x25 og tdl cmplx frame coil (640cr0725, 30396175) cannot be formed after push-out.The physician changed the device to a 4x8 og cmplx xtrasoft coil (640cx0408, 30345369) and the same problem happened.The physician changed to another new one to complete the procedure.There was not patient injury report.No additional information is available.A non-sterile unit og cmplx xtrasoft coil 4x8 was received inside of a pouch.The device was inspected, and it was found in good normal conditions, no damages or anomalies were observed during the analysis.The embolic coil was inspected under a microscope and it was found in good normal conditions.A manufacturing record evaluation was performed for the finished device 30345369 number, and no non-conformances related to the reported complaint condition were identified.The complaint reported by the customer ¿coil - positioning difficulty-poor conformability¿ could not be duplicated because the complaint reported by the customer is specific to the patient and procedure at the time of occurrence and cannot be replicated in the lab.However, during the analysis, the embolic coil was inspected, and it was found in good normal conditions, therefore the customer complaint was not confirmed.Neither the analysis nor the mre suggests that the failure reported by the customer could not be related to the manufacturing process.The ifu also warns: ¿if repositioning of the microcoil is necessary, carefully observe the motion of the microcoil in respect to the dpu wire while retracting the microcoil under fluoroscopy.If the microcoil movement is not one-to-one with the dpu wire, or if repositioning is difficult, the microcoil may have become stretched and could possibly break.Gently remove and discard the microcoil system¿.Assignment of root cause for the event remains speculative and inconclusive, based on the limited information provided and the evidence presented by the returned device; however, it is possible that clinical and procedural factors, including device manipulation and device interaction, may have contributed to the reported failure.As part of the post market surveillance program, information from this complaint is trended to identify statistical signals for consideration of further correction action.Since there was no evidence to suggest the event was related to a manufacturing or design issue, no corrective actions will be taken at this time.
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