H3, h6: the reported device, used in treatment, was not returned to the designated complaint unit for independent evaluation, thus visual inspection and functional testing could not be performed.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.A complaint history review concluded this was a repeat issue.A relationship, if any, between the subject device and the reported event could not be determined.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.No containment or corrective actions are recommended at this time.If the product associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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Internal complaint reference case-(b)(4).Updated.The reported device was received for evaluation.A visual inspection performed on the product observed that the cord is damaged exposing wires.Functional evaluation revealed the right pedal does not function.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specifications upon release for distribution.A complaint history review found similar reported events.A risk management review found that the reported failure and/or harm was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.The root cause has been associated with unintended use of the device.Factors, which could have contributed to the reported event include fatigue from repeated bending of the cord during extended use and crushing or shear force induced on the cord inconsistent with normal use.Such damage can prevent the footswitch from activating the controller.No containment or corrective actions are recommended at this time.
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