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This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: investigation summary: the complaint device was sent to the supplier and evaluated.It was reported that during returning inspection the hd arthroscope/sinuscope, ep, 2.7mm, 30 deg, 75mm (storz style) had cloudy lens.Per service manual operational and diagnostic, this complaint can be confirmed.It was found during evaluation that the image on the camera was cloudy.Further, there were lots of deposits on the distal cover glass.Additionally, the whole endoscope shows minimal traces of usage (i.E.Small dents and scratches) and the distal end shows usual traces of usage (i.E.Discoloration, dents and scratches).The deposits on the distal cover glass were removed using acetone and a q-tip to resolve the issues.After repair, the device was found to be working according to the specifications.As per manufactures evaluation the image on the camera was cloudy due to lots of deposits on the distal cover glass.These deposits were caused by improper cleaning of the endoscope by the customer after the usage.Also, the small damages at the distal end were caused by applying too much force on the endoscope during usage by the customer or by a handling error.There are no indications from this complaint investigation that the issue/failure is manufacturing-related, therefore a manufacturing record evaluation is not required.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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