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Section d9: device available for evaluation? yes.Section d9: returned to manufacturer on: 1/28/2021.Section h3: device returned to manufacturer? yes.Device evaluation: visual inspection revealed no damages to the lens nor preloaded device.The preloaded device was observed, with the pushrod in a fully advanced position, with viscoelastic residues at the cartridge tip.Based on the return condition of the lens, the complaint reported was not verified.There was no product deficiency identified.Manufacturing records review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specifications.Historical data analysis: a search of complaints revealed, no additional complaint folder has been received for this production order number.Conclusion: as a result of the investigation, there is no indication of a quality product deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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