| Model Number |
INTERVENTIONAL WORKSPOT |
| Medical Device Problem Code |
Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Codes |
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/02/2021
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It has been reported to philips that during an emergency procedure for a stroke patient, the customer was not able to use the xperct functionality of the system.The procedure was completed using regular ct.No harm to the patient or user has been reported to philips.Philips has started an investigation for this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.According to the information collected, when starting the xperct scan a user message was shown indicating a problem with the xtravision connection.Philips analyzed the log files of the xtravision and the allura system, which concluded that the problem was caused by a failed dicom association that caused 3d acquisitions being blocked.The problem was resolved by rebooting the xtravision workstation.No similar complaints have been identified.
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Search Alerts/Recalls
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