Investigation x-no sample returned x-review dhr.Analysis and findings distribution history the complaint product was purchased from a supplier (symmetry surgical) and packaged by csi in april 2019 (lot 250651) and june 2019 (lots 256870, 256871).Manufacturing record review dhr19mpg004257 (250651), dhr19mpg002872 (256870) and dhr19mpg002445 (256871) were reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review iqc record-19-02-27-008 was reviewed and no non-conformities, related to the complaint condition, were noted.Service history record service history not applicable for this product.Historical complaint review a review of the attached 2-year complaint history showed no other similar reported complaint conditions.Product receipt the complaint product has not been returned to coopersurgical.Visual evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Root cause root cause not applicable as the complaint condition was not confirmed.Correction and/or corrective action no further corrective action is necessary, as the complaint condition was not confirmed.No training required at this time.Preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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