Model Number LAPTOP COMPUTER |
Device Problems
Computer Software Problem (1112); Data Problem (3196)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 12/15/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Udi#: unknown.The device has not been evaluated yet for investigation purpose.Once the evaluation is performed, a follow-up medwatch report will be submitted.
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Event Description
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The pla, could not be transferred over to a usb.Two usbs were tried, including one that was newly formatted and empty; however, an error message appeared saying the plan could not be transferred.Maintenance mode was access to transfer the plan directly from the patient folder.This occurred prior to the patient being in the room and caused no delay to the surgery.
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Manufacturer Narrative
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A full analysis of the data logs has been performed and concluded that the issue is similar to a known software anomaly.The patient folder analyzed is the patient folder from the planning station.However, the files that were in the temporary folder could not be analyzed.It is possible that the files from the temporary folder were in read only mode, and the files of the patient folder from the planning station were not.This would explain why the copy failed.However, in this case, the data did not permit to confirm this software anomaly.
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Event Description
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The patient folder, could not be transferred over to a usb.Two usbs were tried, including one that was newly formatted and empty; however, an error message appeared saying the plan could not be transferred.Maintenance mode was access to transfer the plan directly from the patient folder.This occurred prior to the patient being in the room and caused no delay to the surgery.
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Search Alerts/Recalls
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