Model Number ROB10024 |
Device Problems
Application Program Problem: Parameter Calculation Error (1449); Application Program Problem (2880)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 12/17/2020 |
Event Type
malfunction
|
Event Description
|
It was reported that, during cori tka procedure,then they were given an internal error on the case information screen.They then pressed ok and had to start the calibration process.We got through the calibration process with the drill and they were taken straight to the planning phase.After that, they were able to complete the case with no issues.Delay less than 30 minutes was reported.The patient is healthy, was not harmed.
|
|
Manufacturer Narrative
|
H3, h6: the real intelligence cori, part number rob10024, serial (b)(6) and used for treatment, was not returned for evaluation.A relationship between the reported event and the device could not be established.A visual/functional inspection cannot be completed as no device was returned for evaluation.A review of manufacturing records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.While the reported problem was not confirmed during evaluation, the most probable contributing factor(s) to the reported problem is electrical failure within console.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
|
|
Manufacturer Narrative
|
The real intelligence cori, part number rob10024, serial (b)(6) and used for treatment, was not returned for evaluation.The ¿unexpected pfs error¿ screen picture was provided and confirmed the error message.The reported ¿internal error¿ could not be confirmed without the required logs (naviosystem and xsession) to review.These logs are also needed for further investigation of what caused both errors.A review of manufacturing records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.The "unexpected pfs error" and the subsequent "internal error" are most likely a result of software issues.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the naviosystem and xsession log files associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
|
|
Search Alerts/Recalls
|
|