The manufacturer is reporting the following complaint after a voluntary review of all complaints (reportable or not) since 2016.This report is being filed now, after being scrutinized under a newly revised risk matrix, recently adopted after inspection.The customer notified cardioquip that a patient was involved during the malfunction.It was communicated verbally to cardioquip, the patient had died during the case, but the death was not directly caused by the device's malfunction.No further patient information was provided.Cardioquip's investigation determined the heater was nonfunctional.Following replacement, the device passed inspection, and is fully operational.
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Customer reports that the device's heaters are nonfunctional due the wires of the heater becoming exposed and melting insulation surrounding the tank.The customer verbally told the technician that a patient was on the device, had died during the case, but that the patient's death was not directly caused by the device's malfunction.
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