The returned sample was visually inspected and found to be non-conforming with the probe needle completely broken off of the probe assembly, confirming the received condition of the probe.Functional testing, disassembly activities, and a wear evaluation were unable to be performed due to the visual condition of the probe.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The complaint sample was received with the needle completely broken off of the probe assembly.Therefore, a confirmation of the reported event could not be determined and the exact root cause of the complaint could not be verified.The exact root cause of the broken needle cannot be determined from this evaluation.The most likely root cause is handling at any point after the probe was shipped from the manufacturing site.Confirmation of the reported event could not be determined and an exact root cause could not be verified, therefore, no specific action with regard to this complaint was taken.Probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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