The incident sample has been requested but to date has not been received for evaluation. if the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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The device history record was reviewed and indicated that the product was released accomplishing all quality standards.The device was manufactured on june 02, 2020.Prior to a lot¿s release, the lot must be deemed acceptable by passing inspections that are based on a valid sampling plan.Inspectors routinely examine a statistical sample both physically and visually.Specifically, samples are inspected for hub damage.The lot met the acceptance criteria and was released.A review of maintenance records (both corrective and preventive) and calibration records were reviewed and there were no issues found.All scheduled maintenance and calibration activities were completed.There were no related process or material changes related to the reported condition for this product.A review of the machine¿s setup was conducted and did not identify any issues.In addition, the equipment was reviewed for malfunctions or issues that could have contributed to the reported condition, but no such issues were observed during the review.Samples were not received for the investigation.One photo was provided; however, the photo only shows the product packaging, the reported issue could not be confirmed by viewing the photo.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the reported condition and determine the root cause.If samples are received at a later date, the complaint will be reopened, and the investigation will be updated accordingly.A corrective action is not applicable at this time.There were no manufacturing related issues for this lot number and a specific root cause could not be determined based on all available information.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes to determine the need for corrective actions.
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