Information was received from a patient who was implanted with an implantable neurostimulator (ins) for unknown indications for use.It was reported that the patient's battery worked sometimes, but sometimes it worked in their legs and they didn't want it in their legs.They stated that they wanted it in their spine, because when it is in their legs it gives them no balance.The patient stated that they felt it in their legs and their legs shake sometimes.The patient stated that they were having a lot of pain in their back.They stated that because they were not able to charge their implant they were having pain.The patient was redirected to follow up with their healthcare provider (hcp) to further address the issue.Information was also received from the patient regarding an external device, as the patient stated that their battery was dead.They mentioned that they charged the battery and it was not working.The patient stated that they wanted someone to come to their doctor's office.They stated that they had an appointment on the 21st.The patient stated that the battery was almost empty.The patient reported they maybe pressed some buttons by mistake and it didn't charge.They were going to bring the recharger with them to their doctor and they can see what happens.The patient asked if the battery if it would cause pain.The patient mentioned they had pain in their back since the end of december.Troubleshooting was unable to be performed as patient services offered to help over the phone, but the patient did not want assistance and wanted to meet someone in the office instead.The patient noted that they were too old to use the equipment and doesn't know anything about using it.
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