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Returned for evaluation was a nevertouch fiber.As "received", the fiber shaft was a bent 8mm from fiber gripper, a second break was found 118.5cm distal from the break near the molded strain relief.The break near the molded strain relief aligns with the tear in the die card.At the two break points, the buffer is torn / stretched and the glass core appears to have been crushed.There are indentations in the die card where the tear occurred that appear to be the result of the coiled fiber being pressed against the die card with a significant force.The fiber was connected to the tagwrite, it was noted that the fiber has not been fired.The customer's reported complaint description of the fiber fracturing is confirmed.A review of the returned sample shows the fiber was damaged along with damage on the die card, this could occur when handling.As stated in the ifu "avoid damaging the fiber by striking, stressing or excessive bending.Do not coil the fiber tighter than a diameter of 16cm." the reported defect cannot be determined as it appears the damage to this kit most likely resulted from being subjected to some unusual handling conditions after the kit was packaged.A lot history records search for the nevertouch kit revealed no quality related issues or manufacturing deficiencies at the time of manufacture.During the manufacturing process, the disposable fiber device receives a 100% inspection and an aql inspection in which the quality of the fiber strip is inspected.Prior to packaging, all components are inspected for damage.Labeling review: the instructions for use, which is supplied to the end user with this catalog number, states: "prior to and during use, avoid damaging the fiber by striking, stressing, or excessive bending.Do not coil the fiber tighter than a diameter of 20cm.Clinical safety and effectiveness data is not available for other fiber tip designs and diameters.Prior to and during use, avoid bending the introducer sheath and dilator as this can cause kinks and damage".A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Reference (b)(4).
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