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Intuitive surgical, inc.(isi) has received the part associated with this complaint and completed investigations.Failure analysis investigations replicated/confirmed the customer reported complaint.Failure analysis found the primary failure of loose pitch cable to be related to the customer reported complaint.The instrument was found to have a loose pitch cable at the distal end.Root cause of this failure is attributed to a component failure.Additional finding related to the primary failure.The instrument was found to have a broken pitch cable at the distal end.The broken cable segment that contains the crimp was missing from the clevis.Root cause of this failure is component failure.A site history review was performed and no other complaints related to this product were found.A review of system logs showed that the mega suturecut needle driver was last used on system number sk3745 on 04-dec-2020 and it had 4 lives remaining.Based on the information provided at this time, this complaint is being classified as a reportable malfunction event due to the following conclusion: the mega suturecut needle driver instrument is designed with two pitch cables, each with a crimp at the distal end.If a pitch cable breaks at the distal end, a cable segment and/or the crimp could fall into the patient.Although no patient harm was reported, if the issue were to recur, it could potentially result in an adverse event.
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It was reported that during central processing, the mega suturecut needle driver had a loose cable.There was no patient involvement.Intuitive surgical, inc.(isi) followed up with the initial reporter and obtained the following additional information: the reporter stated that it was difficult to provide additional information as they sent several rma's during the day, from 2 different robots.No further details were available.
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