Udi: (b)(4).Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device had a damaged cable and that the buttons do not work, was confirmed.It was found that the motor was corroded.Further, the resistance values of the keypad of the hand control set and the protective earth resistance of the motor cable were out of range.The motor, motor cable and the hand control set were replaced and the device was repaired, tested and found to be fully functional.Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor.The corroded motor has a tendency to stick and not turn.The damaged cable is most likely a result of user mishandling of the device.However, given the information provided, we cannot determine a definitive root cause for the defective keypad of the hand control set.A manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that during an unknown surgery on an unknown date, it was observed that the hand piece device had damaged cable and buttons that did not work.During in-house engineering evaluation, it was determined that the motor on the device was corroded.Another like device was used to complete the procedure without delay.There were no adverse patient consequences reported.No additional information was provided.
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