Customer left a review on our website explaining that their iud came out when they were removing their cup.Saalt emailed the customer and requested additional information about their experience including the type of cup they were using, their removal techniques, how long their iud had been inserted, how long their cup had been inserted prior to the iud expelling, and we asked for photos of the cup.Customer responded on (b)(6) 2021 and explained this was their first time using a menstrual cup.They stated their iud strings were cut short but did not discuss cup use with a doctor prior to use.Customer had worn cup about four hours before removing, and they felt like they had released the seal with their finger before removing the cup.Instructions for use (ifu) states to consult your physician before using your cup with an iud.We have since updated our instructions to add the language "be sure to break the seal before removing your saalt cup to avoid dislodging your iud.".
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