Customer posted in saalt's (b)(6) group describing that their iud came out while removing their cup.Saalt commented on the customer's (b)(6) post and asked them to email us directly.They emailed us directly on 1/14/2021 and we requested additional information about their experience.Customer responded with the information requested and provided their dob, phone number, address, order number, and a photo of their cup.They said that their cup strings were cut to 2 inches and their medical provider said they would be fine using the cup and iud together.She said she always breaks the seal of the cup during removal.Instructions for use (ifu) states to consult your physician before using your cup with an iud.We have since updated our instructions to add the language "be sure to break the seal before removing your saalt cup to avoid dislodging your iud.".
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