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The complaint unit was returned by the customer and was investigated.Visual inspection confirmed that the bell tip of the cannula had broken off as reported by the complainant.Engineering evaluated the device by first measuring it and comparing it against the specifications for outer diameter, inner diameter, and wall thickness.It was found that the complaint unit was measured outside of specification for inner diameter, resulting in a slightly thicker wall.However, it is possible that this diameter was impacted by the break and does not necessarily point to a root cause for the failure.Next, various parts in production were inspected that could have introduced a failure.3 cannulas in production that had trimmed insulation were inspected and there appeared to be a light circular score mark in the cannula where the insulation had been trimmed.3 units of the plain brass cannula from raw material (prior to any processing) were also inspected and no score mark was observed.Lastly, 2 units of a final device, part 050-005 lot 119c, were inspected to confirm that scoring was present.To determine if scoring could be the root cause of the failure, 12 cannulas were bent to determine if the failure of the tip breaking off could be replicated.It was found that none of the cannulas broke when bent to ~90°.Additionally, when bent in excess of 9 lbs., the cannula tube began flattening and bent to ~180°.No amount of force was able to re-create the shear seen in the complaint unit.The supplier of the cannulas was contacted about this incident, and the returned unit was sent to the supplier after a&e's inspection.However, they were unable to provide any additional information pertaining to the investigation.In conclusion, a&e medical was not able to replicate the failure or determine the root cause of the tip breaking off.It is important to note that 29,890 suction coagulators were sold in the past 24 months from the date this complaint was reported (23dec2018 to 23dec2020), resulting in an occurrence rate of 0.003%.Also, there have been no other issues on this product lot from other customers.Production has not reported any in-process issues or seen any changes with manufacturing.Therefore, given the very low occurrence rate and the inconclusive results of the device evaluation, this event appears to be isolated with an undetermined root cause at this point in time.Should additional information be provided, further investigation will be conducted.
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