The product was not requested to return for manufacturers laboratory investigation as the information provided by the customer leads to the following conclusion: the most probable cause of the reported failure based on the information provided by the customer for this specific hospital is that the hospital protocol does not allow cardboard boxes in surgical restricted areas (the cardboard outer box should protect the inner hls kit from damage).Therefore the hls kits are removed from box and placed on storage shelf in restricted substerile area.The tyvek top cover was torn while in storage.Another hls kit was stacked on top.The cause of this failure was determined to not be attributed to a device related malfunction.Thus the reported failure could not be confirmed.Based on the trend search performed it was also determined that this is the first of it's kind report from the specific hospital.Also no other complaint was reported to be related with storage conditions causing a damaged tyvek top cover.Mcp started a risk evaluation request ((b)(4)) for the reported issue in order to evaluate if there is a risk and implement appropriate actions if needed.Since the reported failure did not contribute to a death or serious injury no corrective action is needed.In addition at this time it cannot be concluded that this is a systemic error.No corrective action is needed.The data is also being handled through a designated maquet cardiopulmonary trending and applicable investigation process.Due to this no further investigation initiations will be completed at this time the event has been reported with a delay due to our retrospective examination of the record.At the time (2017-08-15) the complaint was reviewed and found not to be reportable.Current day, we compared the record with equivalent events, and found an inconsistency with the reporting decisions.With the current knowledge and the current team of complaint handlers, we have come to conclude the event should have been reported.As a remedial effort, we will report it within capa # (b)(4).
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