A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The two wet fluidic management system's (fms¿s) were visually inspected.The first sample had no obvious defects.For the second sample, the white male fitting was bent without any stress mark.The samples were tested using the infiniti console.The samples primed and tuned with the ultrasonic handpiece and a lab stock tip and infusion sleeve successfully.The bend on the male fitting started at the entrance of the handpiece and did not affect the connection of the fitting to the handpiece.No leakage occurred during priming sequence.Vacuum, aspiration, and irrigation functionalities were tested at appropriate settings and passed all tests.While the customer¿s complaint was confirmed, testing of the sample showed that the bend was cosmetic and did not affect the performance of the product.As there are no stress marks, the root cause is related to the supplier's manufacturing process.After the investigation of this complaint, it has been determined that no action will be taken at this time.The supplier has been made aware of the issue and quality assurance will continue to monitor and will take action for future occurrences as deemed necessary.Consumables manufacturing has also been made aware of the issue through the monthly complaint review meeting.The manufacturer internal reference number is: (b)(4).
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