A steris service technician arrived onsite following the reported event.After speaking with the user facility, the technician was informed that the employee did not ensure the transfer carriage wheels were properly locked into the docking station when removing a load from the sterilizer.The technician found that the transfer carriage required adjustment due to damage as a result of the reported event.The technician made the necessary adjustments to the transfer carriage, tested the unit, confirmed it to be operating properly, and returned it to service.The technician counseled facility personnel on the proper use and operation of the transfer carriage and docking station, specifically, ensuring the wheels are properly locked to the docking station.No additional issues have been reported.
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