It was reported that during a navio procedure, the snaplock of the handpiece did not move.They had tried with lubricant, but it is still locked.They swapped the handpiece for its backup to continue with a delay of fewer than 30 minutes.No other complications were reported.
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H3, h6: the navio handpiece, part pfsr110137 used for treatment was not made available to the designated complaint unit for evaluation thus, a visual and functional evaluation could not be performed.A review of manufacturing and service records indicates the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem was not confirmed, a contributing factor may be mechanical component failure.No containment or corrective actions are recommended at this time.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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