The lens was returned positioned incorrectly posterior side up in the lens case.Solution is dried on the lens.Both haptics are bent in the gusset and distal area.The optic is pressed between the posts and down into the well area of the lens case.Upon return, the lens was observed to be placed into the lens case incorrectly resulting in damage.The qualified associated cartridge was not returned for evaluation.Complaint history and product history records were reviewed and documentation indicated the product met release criteria.Qualified associated products were indicted.Upon return, the lens was observed to be placed into the lens case incorrectly resulting in damage.The reported complaint could not be confirmed because the lens was not returned in the cartridge for evaluation.The observed lens damage may have occurred due to how the lens was positioned in the lens case for return.All lenses are 100% inspected for cosmetic attributes and the damage exhibited by the returned complaint sample would not have met release criteria.Based on our observation, and the review of manufacturing records, it can be reasonably concluded that the damage is not manufacturing related.Due to the presence of surgical solution and the condition of the returned sample, the damage is most likely related to customer handling the manufacturer internal reference number is: (b)(4).
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