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It was reported that during npwt, the pico7 pump shuts down/stops and does not start again.It is a tummy tuck with a flat surface thus no leakage.Treatment was completed with a new device with no delay.No patient harm reported.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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H3, h6: the device, used in treatment, has been returned and evaluated.The visual inspection reported no defects.The functional evaluation found that the device was in use for 9 minutes, establishing a relationship with the reported event.However, the internal event log displayed no errors or issues during use and when fresh batteries were inserted, the device functioned without issue.Potential cause includes battery failure.A review of the associated batch manufacturing records confirmed that the device met manufacturing specifications at the point of release.The complaint history review found further instances of the reported event.This investigation is now complete with no further action deemed necessary.We will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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