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Section d9: device available for evaluation? yes.Section d9: return to manufacturer: 2/4/2021.Section h3: device returned to manufacturer? yes.Device evaluation: visual inspection under magnification revealed, viscoelastic residue on the optic body and haptics.And that the lens was received cut in half.Which is consistent with a lens, that was handled during removal and replacement.Furthermore, haptic damage was observed (bent haptic).Based on the return condition of the lens, no further product evaluation could be performed.The complaint issue was confirmed.However, this can be attributed to handling and cannot be confirmed, to be related to manufacturing.And no product deficiency could be identified.Manufacturing records review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specifications.Historical data analysis: a search of complaints revealed, no other complaints have been received for this production order number.Conclusion: as a result of the investigation, there is no indication of a quality product deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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