Bravo reflux recorder unable to sync to bravo probe.Patient underwent egd (esophagogastroduodenoscopy) with bravo ph capsule placement.- rn used a probe requiring calibration with an incorrect recorder box.Prior to patient arrival - rn spoke with associate tech user support analysis with medtronic.The tech reviewed each step with rn and confirmed the recorder was ready for use.The monitor displayed start study and the tech support stated it meant it was ready for use with the patient's capsule.The menus for patient to select from were not present and that the recorder did not work with the patient probe placed in patient.Rn contacted medtronic and was told the probe used needed calibrating.How could this happen? medtronic tech support stated "perhaps the person i spoke with was not a proper tech." no patient harm.This was user error, staff and tech support.
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