It was reported that there was an issue with gd450m - micro-line straight hdpc 1:1 f/2.35x70mm.According to the complaint description, the customer account a lot of problem with the handpiece some of them provoked burns because of overheating.Discribed error: it is an maxillofacial osteotomy and not a genioplasty.Additional information was not provided nor available / was not available.The adverse event / malfunction is filed under aag reference (b)(4).Associated medwatch-reports: 9610612-2021-00033 ((b)(4) +gd450m), 9610612-2021-00034 ((b)(4) + gd450m), 9610612-2021-00035 ((b)(4) + gd450r), 9610612-2021-00036 ((b)(4) + gd450r), 9610612-2021-00032 ((b)(4) + gd450m).
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Investigation results: visual investigation: the parts have been visually and functionally checked.During the functional test, the tool could not be inserted properly, the tool lock did not hold the cutter.During the running test, running noises were clearly audible; a faster heat development could be detected (39.5°).In the disassembled state, contamination was clearly visible in the interior, tool lock and ball bearings.This contamination is due to reprocessing and lack of care.Batch history review: due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.The review of risk assessment revealed that the overall risk level (severity 3(5) probability of occurrence 3(5)) according to din en iso 14971 is still acceptable.Conclusion and measures/preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.There is no indication for a material, manufacturing or design-related failure.Based upon the investigations results a capa is not necessary.Associated medwatch-reports: 9610612-2021-00033 (400499625 +gd450m); 9610612-2021-00034 (400499628 + gd450m); 9610612-2021-00035 (400499629 + gd450r); 9610612-2021-00036 (400499630 + gd450r); 9610612-2021-00032 (400499624 + gd450m).
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