Following receipt of the user facility's report, belmont's sales representative went to the hospital to investigate the unit and was unable to confirm the report that the criticool would not display a core temperature.Follow up revealed that the users did not try using a different temperature probe at the time of the incident.As a bad temperature probe can prevent the criticool from displaying a core temperature, the sales rep provided the user facility with a new core temperature cable.Belmont's techical support engineer subsequently went to the hospital and tested the entire unit and the system passed a full preventive maintenance.No patient injury was reported.The manufacturing records for this serial number were reviewed and no anomalies were identified.A review of past complaints indicates that this is an isolated incident, no trend has been identified for this type of issue.Should additional information become available, a supplemental report will be provided.
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