The end-user described they were driving up to the front door in their home and when reaching for the door knob, claim the device accelerated forward slamming the footplates into the wall.End-user described the footplate folded upwards due to the impact which reportedly bent their foot upwards as a result.Reports claim the following day their lower leg was starting to swell and they went to the er where it was determined they had sustained a fracture to their right tibia/fibula just above the ankle.The end-user reports this event occurred approximately 2 years prior and cannot recall if they had notified their service provider at the time.The end-user reports having continued to utilize over the last 2 years without having any similar occurrences.Neither permobil nor the service provider have any record in their systems of this event having been reported during that time frame, with the dealer only having become aware just recently during an unrelated service call.Service provider reported having evaluated the device finding it fully operational and was unable to duplicate the reports of unintentional movement as described as having occurred 2 years prior.With the information provided, permobil is unable to confirm a malfunction occurred and therefore is unable to reach a determination of possible root cause without speculation.The dhr was reviewed and device was found to have met specification prior to distribution.
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