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(b)(4) healthcare is the initial importer of the device which is a three-wheeled power mobility device.The product has not been returned for evaluation.The end-user confirms that there is nothing wrong with the device, however she wants a four wheeled scooter as replacement.The three-wheeled scooter tipped over while user was checking her mail.She was riding down an incline and the device fell on top of her.She broke a rib.She confirmed that nothing is wrong with the scooter she wants a replacement since she believes she should have been given a four wheeled one in the first place.
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