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Additional information: h4: the reported lot number was manufactured and packaged on november 24-25, 2020.H6 investigation findings: 4247 appropriate term/code not available -- device print problem.Investigation summary.Thirteen samples from lot 029414x were received for evaluation.Nine of the syringe samples received were in sealed packages and four of the syringe samples were in unsealed packages.A complete investigation was performed.Visual inspection to the quality inspection standard was conducted.Broken off catheter tips and multiple cracks on the syringe barrel face and down the barrel shoulder into the barrel wall was identified on all thirteen syringe samples.Visual inspection of the sealed package syringe samples also identified missing numeral ¿35¿, missing one graduation line, and missing ¿ml¿ on one of the syringe samples and partially missing ¿ml¿ on two of the syringe samples.Visual inspection of the unsealed package syringe samples identified partially missing ¿ml¿ on three of the syringe samples.The device history record (dhr) for lot 029414x was reviewed.During the manufacturing of the syringe assemblies, syringes were visually and physically inspected with no issues recorded relating to the reported issue.The molded syringe barrel inspection reports were reviewed with no issues recorded relating to this customer report.The dhr for the lot control indicates that product and specification requirements were met with no non-conforming product identified relating to this customer report.Based on the available information, an exact root cause could not be determined.Per the manufacturing site¿s procedure, complaint trends are evaluated during the monthly corrective and preventive action (capa) meeting to determine if a capa is warranted.A manufacturing trend does not exist for the same or similar reported condition.At this time, there is not enough information and a capa will not be initiated.However, these conditions will be communicated to the appropriate manufacturing and quality assurance personnel for awareness.
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