The lot complaint history and device history review (dhr) were not reviewed, as no lot information was available for this complaint.No sample has been returned for evaluation.Therefore, the condition of the product could not be verified.Lot information for the small parts tray containing the sleeves could not be retrieved.The root cause of the customer's complaint could not be established, as a sample has not been received.And the condition of the product could not be verified.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown.The relationship, if any, of the device to the reported incident cannot be determined.Based on the information in this report, global quality customer affairs is working to address the customer's complaint and will respond separately.The root cause for this complaint is not known.Therefore, specific action with regards to this complaint cannot be taken.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending.And take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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