Udi: (b)(4).Investigation summary, the device was received and evaluated at the service center.The reported complaint that the device doesn't turn due to a jammed motor, and that the cable was cracked, was confirmed.It was found that the motor did not run constantly as it was corroded.Further, the resistance values of the keypad of the hand control set and the protective earth resistance of the motor cable were out of range, and the buttons of the keypad were not functioning, the motor was sticking and also the cable was damaged.The motor, motor cable and the hand control set were replaced, the device was modified as per the specifications of the manufacturer, repaired, tested and found to be fully functional.Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor.The corroded motor has a tendency to stick and not turn, hence is responsible for the issue reported by the customer.The damaged cable is most likely a result of user mishandling of the device.However, given the information provided, we cannot determine a definitive root cause for the defective keypad of the hand control set.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 01-jun-2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that preoperatively to an arthroscopy procedure on an unknown date, it was observed that the micro tornado hp w handcontrol device had a jammed motor, cracked cable, and would not turn.During in-house engineering evaluation, it was determined that the motor did not run constantly as it was corroded.Another like device was used to complete the procedure without delay.There were no adverse patient consequences reported.No additional information was provided.
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